How Can a Smart City Make Life Easier for People with Disabilities?


In recent years, digital technology has contributed to undeniable advances that have made life easier for everyone. At a time when this technology is at the heart of building new smart cities, what can be done to ensure that the situation of disabled people is alleviated and not aggravated? How can everyone’s specific needs be taken into consideration? In essence, how can a smart city be made inclusive? We offer a reflection on this hugely strategic topic for the future!

What Is a Smart City?

A smart city is one that fully uses information and communications technology (ICT) to create an environment that can sustainably develop. This concept originates from the idea that digital technology can be used to improve the life of human beings. On a practical side, a smart city is basically based on a sensor network, connected objects and data management systems, which constantly collect and transmit information on the weather, air pollution, traffic flows, energy use and other factors. This data is then analyzed in real time, allowing local governments, businesses and even citizens to make informed decisions.
Many of the world’s cities and metropolises have taken steps in transitioning to becoming smarter, connected cities. Their approach is centered on areas such as air quality, traffic circulation, energy savings, full use of public spaces, ease of travel and active transport.
The creation of a smart city is simply a new way of conceiving the city. The use of digital technology is incorporated into the physical infrastructure so that residents and users receive the best service.

How Could Disabled People Benefit from the Advances of a Smart City?

The cities involved in this transition generally perceive a smart city as a path towards a more environmentally friendly and human place to live. Looking at the number of projects by students, engineers and start-ups proposing technological solutions for disabled people, there is an obvious drive towards the construction of an inclusive smart city. Yet, real-life examples of such a noble idea remain few and far between. The solutions put forward are either based on a promising technology that still neglects the real needs and uses of those to whom it is directed, or are based on actual needs and uses but the solution’s sustainability is jeopardized because it lacks a viable economic model.

The way to enable disabled people to benefit from the advances of a smart city is to consider their specific needs from the very start of the projects. Just like physical accessibility for roadways and buildings, the cost for digital accessibility is almost minuscule when integrated into the design brief at the very beginning. Project stakeholders just need to be aware of this!

Overcoming Barriers to an Inclusive Smart City

According to a 2016 survey by Smart Cities for All, experts from around the world identified the lack of awareness about disability and accessibility in design and innovation as one of the main impediments to the “Smart City for All.”

On the other hand, the time users need to learn new technologies also represents a barrier. Elderly people, who often have a disability, are those who have the greatest trouble in adapting to new tools. Moreover, the free flow of data sometimes generates irrational fears. Therefore, education on these different solutions is an important matter.

As for the perspective of decision-makers, making way for innovation is not always possible. Large swathes of urban land are governed by specific rules and regulations. Meanwhile, the appropriation of public funds to experiment with new technology is generally seen as too risky. Such a decision can only arise from strong political will.

Finally, building an accessible or inclusive city needs to respect the continuity in the travel chain. For an inclusive smart city, we must also guarantee continuity in the information chain. The management of urban spaces is shared among many and varied public and private entities: municipalities, inter-municipalities, county, region, transportation operators, business, individuals, etc. A person in a wheelchair can’t enter an accessible building if the sidewalk doesn’t slope to the entrance: movement is impossible if the chain of information is broken.

The new services for the inhabitants and users of tomorrow will all be created from the same raw material: data. Far from being an exhaustible supply, as in the case of fossil fuels, the amount of data increases exponentially at 40% per year. The issue today is to make the data homogeneous, public and open, thereby allowing the creation of new services. Otherwise, such a colossal reserve cannot be tapped. Another issue directly linked to data relates to its life cycle. Data has to be made available in real time, and the data that becomes obsolete must be removed as soon as possible so the message doesn’t get distorted. Several technical committees focused on smart cities have already established different national and international standardization bodies.

Interested to know how New York City is turning into a Smart City? Read our article!

Keeping the Human Being at the Heart of the Initiative

If data represents the fuel and the smart city the vehicle, the destination is nothing more than facilitating the lives of people in all their diversity. To reach the goal of an inclusive smart city, it is essential to analyze the specific needs and uses of the inhabitants. Information should be provided in a way that is adapted to each person’s physical abilities and limitations. The selection of information must also correspond to these criteria and take into account the person’s situation.

When we think “smart,” we think “digital.” Yet, our towns and cities are real, impregnated with their own history, geography and ways of life. Connecting the digital world to the physical world, a concept known as “phygital,” is a key element in building smart cities that are truly inclusive. As it is today, the communication of information relating to the physical accessibility of places is cruelly lacking. Accessibility to information should go hand in hand with accessibility to places so that everyone has proper access to services. The decision-makers of cities should look at questions of physical accessibility simultaneously with digital accessibility.

The above shows that a smart city can be a marvelous opportunity to make society more inclusive. However, services need to be developed not just for the masses but also with due regard for the specific needs of minorities. Political will, financial resources, a desire for technological innovation and, most of all, experiments and feedback on usage are the essential ingredients for an inclusive smart city.


If data represents the fuel and the smart city the vehicle, the destination is nothing more than facilitating the lives of people in all their diversity.


Lise Wagner

Lise Wagner

Accessibility Expert

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