How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

Students training to be tomorrow's managers and entrepreneurs

How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

Being ranked as one of the best business schools in the world, HEC Paris in France is committed to highlighting the diversity of its students, including students with disabilities. Thanks to Cécile Marty’s insight, disability referent at HEC Paris, we can have a look at all the actions put in place by this business school all along the academic careers of students and faculty staff. These actions aim at meeting the identified needs of students with disabilities and at the same time at training tomorrow’s leaders to favor diversity and inclusion in our society.

 

HEC Paris is a prestigious and world famous business school. Can you tell us about its politics towards students with disabilities?

The Disability Program for Learners for students with disabilities was officially launched in 2019. But a lot of initiatives were already in place on campus which means that we’ve mostly worked in coherence with students, candidates and graduates with disabilities concerning our actions.

Therefore, we decided to characterize this program according to students with disabilities’ classic academic careers, regardless of the chosen curriculum: before, during and after studying at our business school. (You can find more details on the Disability Program for Learners.)

Simultaneously, this issue being connected to medical secrecy, we’ve undertaken a necessary GDPR compliance (General Data Protection Regulation) launching an external communication campaign, a dedicated and intern web page and an Intranet page. 

The strong point of our actions focuses on raising disability awareness in our campus community. In order to succeed, we work closely with the disability referent dedicated to HEC Paris’ faculty staff and the student association on disability. We decided to concentrate on microawareness among our administrative body which deals with students, whether it concerns our admissions or academic affairs offices. The implicit idea is to enable students or candidates to feel comfortable enough to open a dialogue with the faculty member of their choosing. This whole network enables me, with the students’ consent, to start a constructive dialogue on the necessary pedagogical or extracurricular on-campus accommodations. Our medical center also plays a huge part in our program thanks to our doctors and nurses. They do a great job in conveying downward information to students in a difficult situation and upward information to the disability referents in order to make the adequate support easier.

More wide-ranging awareness actions also took place and will continue to do so in a near future in order to alert our students, tomorrow’s managers, on disability and inclusion. The goal is to provide them with the keys of comprehension and integration regarding disability.

 

Let’s say I have a disability, what would my course look like before and after my admission at HEC Paris?

The dedicated web page on our disability program enables any potential candidate to find practical information on the type of support we provide plus a phone number or an email address to start a personal and confidential dialogue with us. This way, we regularly receive candidates to talk about their application and lift the psychological barriers regarding their disability. We also decided not to ask questions on the potential situations of disabilities on our application platforms. Besides, information on disability profiles gathered by our BCE (Banque Commune d’Épreuves) remains confidential. Every candidate can have an open dialogue about the different disability profiles either on the platforms open to students on which we published practical and operational information or via the intermediary of our admissions offices. 

 

Would I benefit from any personalized support according to my disability profile?

We cannot speak in terms of personalized support. However, we provide each student with disabilities with the opportunity to confidentially and individually meet with a disability referent at the beginning of the academic year. This first meeting permits to establish a constructive dialogue. Different measures can be implemented (more time for exams, adapted pedagogical documents, a sign language interpreter, scholarships…) and new appointments can take place during the year depending on everybody’s needs and wishes. Throughout the year, we receive propositions regarding disabilities from our partners. All these propositions are systematically communicated to the students who declare to have a disability.

 

HEC Paris has an international branch. Is the course for students with disabilities the same wherever they study?

Indeed, HEC Paris has a branch in Doha, Qatar. The disability program also applies to students with disabilities who attend there. We can provide remote support.

 

What barriers do you encounter regarding disability on campus?

Whatever the context may be, it’s still difficult to talk about disability. We encounter the usual barriers. I still hear (although it’s less frequent) “But there aren’t any students with disabilities on campus.” The educational dimension is more important than never and I constantly remind people that only 2% of people with disabilities use wheelchairs and that 80% of the declared disabilities are not visible. We also encounter psychological barriers from potential candidates who fear that their disability will prevent them from being admitted to our business school. I keep reminding them that discrimination towards people with disabilities is punished by law and that all the energy they spend in counterbalancing the difficulties they meet regarding their disability actually represents a major asset for their application.

 

What’s your wish for 2021 and the following years to come?

I wish for this program to grow and lift all barriers. I wish an honest and open dialogue was put in place to make the academic careers of students with disabilities, both at HEC Paris and at all academic institutions, easier. I also wish for disability awareness on campuses to improve so that all students can turn into socially responsible managers and for students with disabilities to be more easily included in the professional world.

_________________________________

About HEC Paris

Specializing in education and research in management sciences, HEC Paris offers a complete and unique range of academic programs for the leaders of tomorrow: the Grande Ecole program, Specialized Masters and MSc, Summer School programs, the MBA, Executive MBA and TRIUM Global Executive MBA programs, the Ph.D. program and a wide range of programs for executives and managers.

Founded in 1881 by the Paris Chamber of Commerce and Industry, HEC Paris has a full-time faculty of 140 professors, 4,500 students and 8,000 managers in executive education programs every year.  

Read our article The Trailblazers of College Accessibility in the United States for more examples  of solutions on including students with disabilities.

Photo credits: © Aurélia Blanc

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A group of students sitting on the grass at HEC Paris

The strong point of our actions focuses on raising disability awareness in our campus community. In order to succeed, we work closely with the disability referent dedicated to HEC Paris’ faculty staff and the student association on disability.

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Christine Pestel

Communications Manager

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on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

The entrance of a subway station in Madrid

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

Providing a safe and accessible service for all passengers is a major issue for all transit agencies throughout the world. That’s why, when we discovered the brilliant study by the French department’s accessibility branch on subway accessibility in the key cities around the world, it seemed essential to us to share it with you!

It is estimated that 30 to 40% of the population experience difficulties in using public transport. This means that accessibility is not restricted to people with disabilities, and even less to wheelchair users alone, contrary to what The Guardian suggested in its 2017 ranking of the most accessible subway networks. Since then, the French department’s accessibility branch published a study* which examines the accessibility of 42 subway located in 25 countries. This nuanced report discusses the concept of “accessible subway” and highlights the positive initiatives put in place to facilitate access to the subway for all those who encounter mobility limitations. We have produced a summary for you, supplemented with examples from our experience, because yes, we know subway accessibility like the back of our hands!

 

30 to 40% of the population facing barriers in accessing the subway

Taking the subway is more complex than it looks. This implies a chain of actions for which many travelers may encounter brakes or obstacles:

⊗ Preparing your route,

⊗ Obtaining real-time information about the correct functioning of accessibility equipment and any disturbances on the network,

⊗ Locating access to the subway station,

⊗ Going down into the station,

⊗ Obtaining a transport ticket,

⊗ Requesting information or communicating with staff,

⊗ Going through security gates,

⊗ Walking and finding your way inside the station to reach the right platform,

⊗ Waiting in safety until the arrival of the train,

⊗ Getting on board,

⊗ Finding a seat or support bar to maintain balance throughout the trip,

⊗ Getting off at the right station,

⊗ Walking and finding your way inside the station to reach your connection or the desired exit,

⊗ Going through the exit gates and

⊗ Going up towards the road.

Beyond people living with a physical, sensory, mental or psychological disability, many travelers encounter difficulties for one or more stages of the travel chain. According to various studies, they represent 30 to 40% of public transport users. These are the elderly, people with a temporary disability due to injury or illness, pregnant women, obese people, people of small stature, people who are illiterate or do not master the English language, people with young children or even those burdened with packages or luggage.

For more details on the difficulties encountered by subway users according to their disability and the solutions provided by the transit operators, we invite you to read our article:

How to Help People with Disabilities Get a Better Experience on the Subway?

 

An accessible subway, what is it?

The British daily The Guardian published in 2017 the ranking of 7 major subway systems in the world according to their accessibility level. Paris took last place behind Washington DC, Los Angeles, Tokyo, New York City, Barcelona and London. A very severe score for the French capital, which, despite the impossibility of making most of its metro stations accessible to wheelchair users, is doing its best to take into account the other disabilities on the Parisian metro system.

It is from this observation that the French department’s accessibility branch launched a study on the accessibility of 42 subway systems around the world. The data collected is uneven and does not allow for a ranking, which would be senseless. But this study questions the notion of “accessible subway system”.

1st lesson: physical accessibility for people in wheelchairs remains the top achievement for a subway system to claim to be “accessible”. This includes installing elevators, ramps, lowering floors, and reducing or eliminating gaps between trains and platforms. Then come the visual and audio information systems inside the trains which benefit everyone but even more so to people with visual or hearing disabilities. But overall accessibility to all disabilities requires attention to every detail throughout the travel chain. Thus, poorly thought out new equipment risks ruining all the efforts made upstream. 

2nd lesson: other measures exist but they are far from being generalized and little valued on the various communication media of subway systems. Improving visual signage, installing audio beacons, induction loops, accessible vending machines and entry gates, training staff and developing wayfinding applications adapted to different disabilities are just as important for successful accessibility.

 

Inaccessibility is not inevitable

The age of infrastructure is often mentioned to explain its inaccessibility. But the oldest subway systems are not equal in terms of accessibility. It appears that Paris comes bottom of the class with only 9 wheelchair accessible stations out of 303. Older subway systems do much better: London (1863), Boston (1897) or even Athens (1869). Other subway systems inaugurated before 1930 also perform well in terms of accessibility: Berlin (1902), Madrid (1919), Barcelona (1924) and Tokyo (1927). 

Although New York City subway system shows much better performance than the Paris metro, it remains among the lowest percentages of any major transit system in the world. Only 119 of 472 (25%) of all of the subway system’s stations are fully accessible to wheelchair users. In comparison, Boston’s MBTA subway and the Chicago “L”, which are as old or older, have more accessible subway stations. However, 70 more New York City subway stations should be accessible by 2024. This would allow one of every two to four stations on every line to be accessible, so that all non-accessible stops would be a maximum of two stops from an accessible station.

Most of the stations were built before wheelchair access was a requirement under the Americans with Disabilities Act (ADA) of 1990. Since then, elevators have been constructed in new stations and stations that required little modification to meet ADA standards have been upgraded. In addition, the Metropolitan Transportation Authority (MTA) selected 100 “key stations” to be conformed to ADA requirements when they are being renovated.

According to the MTA’s definition, a fully accessible station must have the following facilities:

⊗ Elevators or ramps,

⊗ Handrails on ramps and stairs,

⊗ Large-print and tactile-braille signs,

⊗ Audio and visual information systems,

⊗ Accessible station booth windows,

⊗ Accessible MetroCard Vending Machines,

⊗ Accessible service entry gates,

⊗ Platform-edge warning strips,

⊗ Platform gap modifications or bridge plates to reduce or eliminate the gap between trains and platforms,

⊗ Telephones at an accessible height with volume control,

⊗ Accessible restrooms at stations with restrooms.

The MTA also provides training to its employees to better assist riders with disabilities. On the other hand, training is delivered to riders with disabilities themselves, their families, and mobility specialists.

 

Original initiatives to include all disabilities

With a few exceptions such as Marseille, Rome or Beijing, subways built after 1970 are generally wheelchair accessible. In most stations, there are elevators, access ramps, widened doors and seats reserved for people with reduced mobility. Obstacles persist to board the trains. Human assistance may be necessary.

Other initiatives are emerging to facilitate travel, orientation and communication for other travelers with disabilities, whether visual, hearing, intellectual, psychological or cognitive. Far from being still generalized, they are nevertheless very interesting sources of inspiration for transit operators.

Adapted materials to plan a route according to one’s disability

Even more than for the general population, planning their itinerary is a crucial step for people with disabilities. Identifying their route and any difficulties, knowing the operating status of access facilities, all this requires appropriate tools. The first step is of course to make all digital media accessible, websites and mobile applications.

Digital Accessibility: Why? For Whom? How?

But paper based materials are not to be neglected. Thus, the London tube provides a collection of maps adapted to different disability situations: large print, tactile, audio, step-free maps and even tunnel maps for claustrophobic people.

In Paris and Toulouse, educational materials have been developed in the form of card games and other fun devices for people with intellectual disabilities to familiarize themselves with the network.

Public Transport: Accessibility Solutions, Also for the Intellectual Disability 

Audio beacons to locate entrances

Audio beacons allow blind or visually impaired people to locate entrances to subway stations thanks to the source of the sound. They are triggered a few meters away using a remote control or a smartphone application. The elevators of the Rennes metro in France have been equipped with audio beacons since it was built in 2002. Today, audio beacons can be found in Paris, Lyon, Prague, Helsinki and perhaps other cities as well.

Tactile guide paths to mark the routes

Guidance or directional tactile paving allows visually impaired people and anyone with orientation difficulties to get from one point to another without deviating. They are found on many subway systems such as Brussels, Berlin, Madrid, Barcelona, ​​Santiago de Chile or Tokyo. To provide effective guidance, these should preferably be coupled with audio signage or a smartphone wayfinding application.

Indoor guidance applications for smartphones

Despite the lack of a GPS signal inside subway stations, wayfinding applications adapted to different disabilities are gradually spreading. They make it possible to calculate a route in a closed area adapted to the various mobility limitations of the users. The Evelity solution is already installed in the Marseille metro.

The Smartphone: a Revolution for the Blind and Visually Impaired!

Vending machines adapted to all disabilities

Lowering vending machines so that they can be used by people in wheelchairs or short stature has become the rule on many subway networks. However, these machines often remain inaccessible to blind or visually impaired people, to people who are illiterate or do not speak the language of the country, or even to those with an intellectual disability. Thus, interfaces should be designed with all of these restrictions in mind. Text to speech is an option to be implemented, as in Paris or Barcelona.

Pictures, symbols and pictograms

In order to help people who are illiterate or have an intellectual disability to find their way around, some operators have designed signage which associates a distinct image with each station name. 

This work has already been carried out on the subway networks in Mexico City, Fukuoka in Japan, Recife in Brazil, and Toulouse in France.

Braille signs

International standards for elevators require button marking in Braille and prismatic-numbers, which is very useful for visually impaired people to select their floor. The information in Braille sometimes available on the platforms, as in Washington DC, Chicago or Santiago de Chile, would on the other hand have every interest in being replaced by audio information, much more universal. Indeed, Braille has three major drawbacks:

1. It is difficult to locate for a person who cannot see or has low vision;

2. Serious problems with cleanliness, when touching it, can risk spreading bacteria or viruses such as COVID-19;

3. The proportion of people able to read Braille remains very low.

Audio information addresses all people with visual impairments, but also intellectual or understanding difficulties.

Tactile maps

Tactile maps for the visually impaired can be found on some subway networks such as Paris, Brussels, New York City and Tokyo. For the same reasons as Braille information, these are not very appropriate. On the other hand, tactile maps on paper can be made available to users so that they can consult them in the comfort of their home or the premises of an association. These will allow them to better understand their environment and therefore to find their way more easily.

Staff training to provide adequate assistance

Despite the accessibility improvements, certain situations continue to require human assistance, for example in case of equipment failure or network disruption. This assistance is widely present in London, Paris, Brussels, New York City, or Saint Petersburg. And in order to be able to provide effective assistance, the staff concerned are specifically trained to support people with disabilities.

The French study from the department’s accessibility branch on subway ACCESSIBILITY IN MAJOR WORLDWIDE cities shows us that accessibility has generally improved a lot for people in wheelchairs but is still struggling to become widespread for other disabilities. In addition, access to information on available facilities and suitable route planners is sorely lacking. Hence the interest in surfing open data to develop digital solutions that meet everyone’s specific needs!

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The entrance of a subway station in Paris

The British daily The Guardian published in 2017 the ranking of 7 major subway systems in the world according to their accessibility level. Paris took last place behind Washington DC, Los Angeles, Tokyo, New York City, Barcelona and London.

writer

Lise Wagner

Lise Wagner

Accessibility Expert

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5 must-have apps for deaf and hard of hearing people in 2020

5 must-have apps for deaf and hard of hearing people in 2020

5 Must-Have Apps for Deaf and Hard of Hearing People in 2020  Technological breakthroughs can do miracles. For the 466 million people worldwide having disabling hearing loss (WHO), smartphones have become an essential tool to facilitate social interaction due to...

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.