How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

The beginning of a mobility chain as users are entering a train station

How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

Whether you are a subway network operator, an architect, a roadway manager or a museum director, guaranteeing a seamless mobility chain to your users isn’t the conundrum you’d expect.

Having an accessible and uninterrupted mobility chain enables people with disabilities to remain autonomous during their trips. A visually impaired person needs to be able, among other things, to find the subway station, go to the platform and make their connection by themself. The same applies to a wheelchair user. The curbs need to be lowered so that they can enjoy the city without any difficulties.

There’s a whole range of solutions that can guarantee people with disabilities, regardless of their profile, a real autonomy.

In this article, we’ll explain to you all the links that constitute the mobility chain so that you can set up easy devices for the benefit of your users!

 

A continuous mobility chain: a major issue

For people with disabilities, getting around can prove to be a major challenge. Any obstacles or barriers on their way can prevent them from getting around in a spontaneous way and therefore damages their autonomy, ruining, to a certain extent, their everyday lives. That’s where the mobility chain takes place.

The mobility chain can be summed up through these various stages:

1. Preparing your trip;

2. Using sidewalks and pedestrian crossings;

3. Using public transportation;

4. Coming up to the building and locating the main entrance;

5. Locating the adapted path to reach the chosen service;

6. Using horizontal and vertical circulations;

7. Reaching the chosen service, communicating with the staff;

8. Locating the adapted path to leave and exit the building.

We can see that the mobility chain forms part of accessibility. It truly is essential for people with disabilities since a continuous mobility chain enables them to move around more freely. Not having to ask someone for help when there are existing solutions so that they can manage by themselves turns out to be primordial for them.

A mobility chain is efficient when all of its links are connected to each other so that users can have a smooth trip without any obstacles: users go from point A to reach point C. Consequently, point B needs to be able to link A and C together. There can be many possible combinations in just one place. This is particularly striking with multimodal transit hubs such as a bus station with access to bus platforms, train platforms, information desk, city public transport… All the possible destinations need to be taken into account in order for the mobility chain to be covered in full. Every link has a role to play and if there’s one that’s broken, it’s the whole mobility chain that’s paralyzed.

On a larger scale, an optimal mobility chain helps build an inclusive and supportive city. A true challenge for a Smart City that has to welcome everybody including people with disabilities. But cities all over the world keep innovating to provide their citizens with safe and efficient mobility options. This happens to be the case with MaaS, a Finnish mobility transport platform, that facilitates the lives of both users and urban designers.

 

What are the solutions to implement for a seamless mobility chain?

Being a hotel or shop manager, nothing is more rewarding than a satisfied customer. Because obviously, a customer who had a good experience in your establishment is likely to come back and tell others about it. Whatever your establishment may be, public or private, taking into account the needs of your customers or visitors with disabilities will be beneficial for your activity. 

The same applies to cities which are committed in providing their inhabitants and tourists with the best possible experience. Roadways and public transportation have a key role in the image they send back to their users.

The first step consists in checking on the continuity of horizontal and vertical circulations:

⊗ Large doors and pathways;

⊗ Removing steps or offsets;

⊗ Removing upright obstacles;

⊗ Visual and tactile contrasting elements to limit traffic zones;

⊗ Securing stairs;

⊗ Creating alternatives to stairs: ramps or slopes, elevators or escalators.

Here is now a summary of different devices or solutions of equivalent effect that you need to implement to guarantee your users a seamless mobility chain:

For roadways: 

⊗ Accessible Pedestrian Signals (APS) such as aBeacon designed by French company Okeenea;

⊗ Tactile ground surface indicators (TGSI);

⊗ Guiding paths;

⊗ Visual information for people with a hearing impairment;

⊗ Lowered curbs for wheelchair users.

Accessible Pedestrian Signals, also known as audible signals, still remain the safest way for blind or visually impaired people to cross the road. They can easily be activated on demand with a remote control or a smartphone thanks to MyMoveo app (available on both Android and iOS).

For public transportation (subway, bus, bus and train stations): 

⊗ Audio beacons like NAVIGUEO+ HIFI;

⊗ Secured stairs: handrails and contrasting non-slip stairs;

⊗ Guide paths;

⊗ Visible, readable and easily understandable signage: pictograms and Braille;

⊗ Visual information for people with a hearing impairment; 

⊗ Removable access ramps on buses;

⊗ Indoor wayfinding apps like Evelity: New York City subway chose Okeenea’s app for a test in real conditions. 

To activate audio beacons on demand, people with a visual impairment use the same devices than those used for Accessible Pedestrian Signals. Quite convenient! 

For public venues:

⊗ Parking spaces for people with reduced mobility, including wheelchair users;

⊗ Audio beacons;

⊗ Amplification systems or induction loop systems;

⊗ Secured stairs: handrails and contrasting non-slip stairs;

⊗ Elevators or escalators;

⊗ Visible, readable and easily understandable signage: pictograms and Braille;

⊗ Indoor wayfinding apps like Evelity: Luma Foundation in Arles, France chose Evelity for its visitors.

In a building such as a museum, metres and metres of guide paths can distort the architecture and the design of a place. An innovative solution like Evelity is particularly relevant! It fits in all types of places and buildings and provides a tailor-made experience to its users, whatever their profile may be.

No matter what activity you’re in, the training of your staff happens to be a true asset regarding the satisfaction of people with disabilities’ needs. They could thus benefit from a good experience and would be more likely to come back to your place or use public transport again. 

Setting up these devices, you’ll guarantee your users with disabilities a continuous mobility chain. Being able to get around in a spontaneous, safe and autonomous way makes a difference for people with disabilities!

 

Would you like to know more about accessibility? Find out more articles to learn all the good practices that other cities have already implemented:

How Cities in America Communicate Efficiently about Accessible Pedestrian Signals: Good Examples to Follow

How Can Shopping Malls Be Accessible to People with Disabilities?

How to Help People with Disabilities Get a Better Experience on the Subway?

Public Transport Information Accessibility: 5 Solutions for Deaf or Hard of Hearing Users

 

 

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People getting around in a subway platform in New York City

A mobility chain is efficient when all of its links are connected to each other so that users can have a smooth trip without any obstacles: users go from point A to reach point C.

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Carole Martinez

Content Manager junior

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For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How Do Student Associations Step into Action Regarding Disability in Business Schools? | The Example of HEC Paris

How Do Student Associations Step into Action Regarding Disability in Business Schools? | The Example of HEC Paris

A class is taking place at HEC Paris

How Do Student Associations Step into Action Regarding Disability in Business Schools? | The Example of HEC Paris

In our last article, we saw all that prestigious business school HEC Paris implemented in order to welcome students with disabilities. Its goal being to support students with disabilities all along their academic journey and even beyond. Raising awareness on disability among all students and faculty staff remains essential since it enhances the inclusion of students with disabilities.

But this inclusion doesn’t just depend on the disability referents. The HEC Paris Handicap association, a student association, works closely with the school’s Disability Program for Learners to meet the needs of students with disabilities, whether it concerns their curriculum or their social life on campus.

Soline Toussaint, President of the association, brings to light all the actions of this committed association!

 

Hello Soline, can you introduce yourself in a few words?

My name is Soline, I’m 24 years old and I’m currently doing a Master’s degree at HEC Paris. I’m the President of the HEC Paris Handicap association. It was co-founded last September.

 

Can you tell us more about how this association works regarding disability?

We created the HEC Paris Handicap association having in mind two goals: raising awareness on disability and assisting students with disabilities.

We want to assist learners with disabilities during their academic and professional courses serving as the connection between learners, Alumni, disability referents and companies that seek to be involved in favor of inclusion.

We also want to raise awareness among the whole HEC Paris community and its partners regarding disability by organizing events on campus that are linked to school’s associations and companies.

 

Why was this association created?

Several students got involved alongside the school’s administration to set up a Disability Program for Learners at HEC Paris. It became obvious for us to continue being involved by founding an association that’s by and for students. It’s often easier to reach young people when the initiative comes from a student association rather than the administration. 

 

For the moment, due to COVID-19, business schools like HEC Paris can’t organize physical events. Have you planned any actions and activities once we’ll all have better days?

We have a lot of ideas and we hope that we’ll soon be able to implement them.

We’d like first to set up round-table discussions with personalities from different walks of life to provide a meeting of minds on disability: paralympic athletes, managers/HR/CEOs, employees with disabilities, association presidents… We’d also like to organize parasports workshops, film screenings and awareness days to change people’s minds on disability.

In order to reach a large audience, including the notion of inclusion in some of our speeches is part of our goals. This will be the case from April with a module on diversity and inclusion that will be part of the LVMH Chair. We’d also like to define a strong communication plan in order to use social media to communicate key numbers, certain public debates, awareness videos and make certain diseases and the proper attitudes to adopt known.

Lastly, we’d like for people with disabilities to easily enter into working life organizing resume, cover letter and mentorship workshops with partner companies. We’d also like to incite students with disabilities to apply to HEC Paris and join us!

All of these actions are made possible thanks to the development of strong relationships with other associations (inside and outside HEC) and partner companies of HEC Paris. Our main concern is to raise awareness among the greatest number of people and not just the ones that are directly affected by disability. We are convinced that we’ll be able to change how disability is viewed at work and in everyday life by making future managers and decision makers grow. 

 

HEC Paris has implemented a whole politics towards disability inclusion, do you work hand in hand with disability referents? Teaching staff? If so, can you explain how?

HEC Paris created a Disability Program for Learners to best assist people with disabilities, whether they are learners or employees. It’s crucial that all parties involved are represented and that they work together in order to fully collaborate. Therefore, career and administration offices, teachers, disability referents and students stand together and can count on the support of HEC Paris legal and communication offices. 

For our part, we are committed to convey the voice of learners, regardless of their program (the Grande Ecole program, Specialized Masters and MSc, PhD, MBA, EMBA…) in this ecosystem by regularly participating in discussions. We’re in close contact with the disability referents dedicated to students. Some of them are teachers or are still members of the administration.

 

HEC Paris has more than a hundred associations, do you create connections with some of them?

Indeed, HEC Paris has more than 160 student clubs! In order to reach the largest number of people, including those who don’t feel concerned about disability, it’s essential to develop strong relationships with other student clubs. This enables our actions to gain more impact and bring us visibility on campus.

Last November, we were supposed to organize the screening of the movie The Specials in partnership with movies association Making Of but this was postponed due to the present sanitary situation. We’re going to organize a round-discussion table with the HEC Débats association. Student media KIP also published an article on disability. We’d like to include sports associations to organize parasports workshops during MBAT for example which is a large European sports meeting organized by MBA students from HEC Paris on the campus.

 

What do you wish for 2021 and the following years?

This being my last year at HEC Paris, I’ll graduate next June. I hope that other students will get involved so that the association remains. I wish the sanitary crisis improved so that we could go back to normal. Lastly, I wish for disability not to be seen as scary but for what it is: a strength and a richness for people with disabilities but also for everybody who interacts with them. 

 

Find out more information on accessibility in business schools and colleges in our articles:

How Do Business Schools Include Students with Disabilities? | The Example of HEC Paris

The Trailblazers of College Accessibility in the United States

 

Cover photo credits: Jean-Marc Biais

 

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A workshop mixing different profiles of students

It became obvious for us to continue being involved by founding an association that’s by and for students. It’s often easier to reach young people when the initiative comes from a student association rather than the administration.

writer

Christine Pestel

Communications Manager

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Get the latest news about accessibility and the Smart City.

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5 must-have apps for deaf and hard of hearing people in 2020

5 must-have apps for deaf and hard of hearing people in 2020

5 Must-Have Apps for Deaf and Hard of Hearing People in 2020  Technological breakthroughs can do miracles. For the 466 million people worldwide having disabling hearing loss (WHO), smartphones have become an essential tool to facilitate social interaction due to...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

Students training to be tomorrow's managers and entrepreneurs

How Do Business Schools Welcome and Include Students with Disabilities? | The Example of HEC Paris

Being ranked as one of the best business schools in the world, HEC Paris in France is committed to highlighting the diversity of its students, including students with disabilities. Thanks to Cécile Marty’s insight, disability referent at HEC Paris, we can have a look at all the actions put in place by this business school all along the academic careers of students and faculty staff. These actions aim at meeting the identified needs of students with disabilities and at the same time at training tomorrow’s leaders to favor diversity and inclusion in our society.

 

HEC Paris is a prestigious and world famous business school. Can you tell us about its politics towards students with disabilities?

The Disability Program for Learners for students with disabilities was officially launched in 2019. But a lot of initiatives were already in place on campus which means that we’ve mostly worked in coherence with students, candidates and graduates with disabilities concerning our actions.

Therefore, we decided to characterize this program according to students with disabilities’ classic academic careers, regardless of the chosen curriculum: before, during and after studying at our business school. (You can find more details on the Disability Program for Learners.)

Simultaneously, this issue being connected to medical secrecy, we’ve undertaken a necessary GDPR compliance (General Data Protection Regulation) launching an external communication campaign, a dedicated and intern web page and an Intranet page. 

The strong point of our actions focuses on raising disability awareness in our campus community. In order to succeed, we work closely with the disability referent dedicated to HEC Paris’ faculty staff and the student association on disability. We decided to concentrate on microawareness among our administrative body which deals with students, whether it concerns our admissions or academic affairs offices. The implicit idea is to enable students or candidates to feel comfortable enough to open a dialogue with the faculty member of their choosing. This whole network enables me, with the students’ consent, to start a constructive dialogue on the necessary pedagogical or extracurricular on-campus accommodations. Our medical center also plays a huge part in our program thanks to our doctors and nurses. They do a great job in conveying downward information to students in a difficult situation and upward information to the disability referents in order to make the adequate support easier.

More wide-ranging awareness actions also took place and will continue to do so in a near future in order to alert our students, tomorrow’s managers, on disability and inclusion. The goal is to provide them with the keys of comprehension and integration regarding disability.

 

Let’s say I have a disability, what would my course look like before and after my admission at HEC Paris?

The dedicated web page on our disability program enables any potential candidate to find practical information on the type of support we provide plus a phone number or an email address to start a personal and confidential dialogue with us. This way, we regularly receive candidates to talk about their application and lift the psychological barriers regarding their disability. We also decided not to ask questions on the potential situations of disabilities on our application platforms. Besides, information on disability profiles gathered by our BCE (Banque Commune d’Épreuves) remains confidential. Every candidate can have an open dialogue about the different disability profiles either on the platforms open to students on which we published practical and operational information or via the intermediary of our admissions offices. 

 

Would I benefit from any personalized support according to my disability profile?

We cannot speak in terms of personalized support. However, we provide each student with disabilities with the opportunity to confidentially and individually meet with a disability referent at the beginning of the academic year. This first meeting permits to establish a constructive dialogue. Different measures can be implemented (more time for exams, adapted pedagogical documents, a sign language interpreter, scholarships…) and new appointments can take place during the year depending on everybody’s needs and wishes. Throughout the year, we receive propositions regarding disabilities from our partners. All these propositions are systematically communicated to the students who declare to have a disability.

 

HEC Paris has an international branch. Is the course for students with disabilities the same wherever they study?

Indeed, HEC Paris has a branch in Doha, Qatar. The disability program also applies to students with disabilities who attend there. We can provide remote support.

 

What barriers do you encounter regarding disability on campus?

Whatever the context may be, it’s still difficult to talk about disability. We encounter the usual barriers. I still hear (although it’s less frequent) “But there aren’t any students with disabilities on campus.” The educational dimension is more important than never and I constantly remind people that only 2% of people with disabilities use wheelchairs and that 80% of the declared disabilities are not visible. We also encounter psychological barriers from potential candidates who fear that their disability will prevent them from being admitted to our business school. I keep reminding them that discrimination towards people with disabilities is punished by law and that all the energy they spend in counterbalancing the difficulties they meet regarding their disability actually represents a major asset for their application.

 

What’s your wish for 2021 and the following years to come?

I wish for this program to grow and lift all barriers. I wish an honest and open dialogue was put in place to make the academic careers of students with disabilities, both at HEC Paris and at all academic institutions, easier. I also wish for disability awareness on campuses to improve so that all students can turn into socially responsible managers and for students with disabilities to be more easily included in the professional world.

_________________________________

About HEC Paris

Specializing in education and research in management sciences, HEC Paris offers a complete and unique range of academic programs for the leaders of tomorrow: the Grande Ecole program, Specialized Masters and MSc, Summer School programs, the MBA, Executive MBA and TRIUM Global Executive MBA programs, the Ph.D. program and a wide range of programs for executives and managers.

Founded in 1881 by the Paris Chamber of Commerce and Industry, HEC Paris has a full-time faculty of 140 professors, 4,500 students and 8,000 managers in executive education programs every year.  

Read our article The Trailblazers of College Accessibility in the United States for more examples  of solutions on including students with disabilities.

Photo credits: © Aurélia Blanc

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A group of students sitting on the grass at HEC Paris

The strong point of our actions focuses on raising disability awareness in our campus community. In order to succeed, we work closely with the disability referent dedicated to HEC Paris’ faculty staff and the student association on disability.

writer

Christine Pestel

Communications Manager

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5 must-have apps for deaf and hard of hearing people in 2020

5 must-have apps for deaf and hard of hearing people in 2020

5 Must-Have Apps for Deaf and Hard of Hearing People in 2020  Technological breakthroughs can do miracles. For the 466 million people worldwide having disabling hearing loss (WHO), smartphones have become an essential tool to facilitate social interaction due to...

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

The entrance of a subway station in Madrid

A World Tour of Best Practices for a Subway Truly Accessible to All | Summary of a French Study

Providing a safe and accessible service for all passengers is a major issue for all transit agencies throughout the world. That’s why, when we discovered the brilliant study by the French department’s accessibility branch on subway accessibility in the key cities around the world, it seemed essential to us to share it with you!

It is estimated that 30 to 40% of the population experience difficulties in using public transport. This means that accessibility is not restricted to people with disabilities, and even less to wheelchair users alone, contrary to what The Guardian suggested in its 2017 ranking of the most accessible subway networks. Since then, the French department’s accessibility branch published a study* which examines the accessibility of 42 subway located in 25 countries. This nuanced report discusses the concept of “accessible subway” and highlights the positive initiatives put in place to facilitate access to the subway for all those who encounter mobility limitations. We have produced a summary for you, supplemented with examples from our experience, because yes, we know subway accessibility like the back of our hands!

 

30 to 40% of the population facing barriers in accessing the subway

Taking the subway is more complex than it looks. This implies a chain of actions for which many travelers may encounter brakes or obstacles:

⊗ Preparing your route,

⊗ Obtaining real-time information about the correct functioning of accessibility equipment and any disturbances on the network,

⊗ Locating access to the subway station,

⊗ Going down into the station,

⊗ Obtaining a transport ticket,

⊗ Requesting information or communicating with staff,

⊗ Going through security gates,

⊗ Walking and finding your way inside the station to reach the right platform,

⊗ Waiting in safety until the arrival of the train,

⊗ Getting on board,

⊗ Finding a seat or support bar to maintain balance throughout the trip,

⊗ Getting off at the right station,

⊗ Walking and finding your way inside the station to reach your connection or the desired exit,

⊗ Going through the exit gates and

⊗ Going up towards the road.

Beyond people living with a physical, sensory, mental or psychological disability, many travelers encounter difficulties for one or more stages of the travel chain. According to various studies, they represent 30 to 40% of public transport users. These are the elderly, people with a temporary disability due to injury or illness, pregnant women, obese people, people of small stature, people who are illiterate or do not master the English language, people with young children or even those burdened with packages or luggage.

For more details on the difficulties encountered by subway users according to their disability and the solutions provided by the transit operators, we invite you to read our article:

How to Help People with Disabilities Get a Better Experience on the Subway?

 

An accessible subway, what is it?

The British daily The Guardian published in 2017 the ranking of 7 major subway systems in the world according to their accessibility level. Paris took last place behind Washington DC, Los Angeles, Tokyo, New York City, Barcelona and London. A very severe score for the French capital, which, despite the impossibility of making most of its metro stations accessible to wheelchair users, is doing its best to take into account the other disabilities on the Parisian metro system.

It is from this observation that the French department’s accessibility branch launched a study on the accessibility of 42 subway systems around the world. The data collected is uneven and does not allow for a ranking, which would be senseless. But this study questions the notion of “accessible subway system”.

1st lesson: physical accessibility for people in wheelchairs remains the top achievement for a subway system to claim to be “accessible”. This includes installing elevators, ramps, lowering floors, and reducing or eliminating gaps between trains and platforms. Then come the visual and audio information systems inside the trains which benefit everyone but even more so to people with visual or hearing disabilities. But overall accessibility to all disabilities requires attention to every detail throughout the travel chain. Thus, poorly thought out new equipment risks ruining all the efforts made upstream. 

2nd lesson: other measures exist but they are far from being generalized and little valued on the various communication media of subway systems. Improving visual signage, installing audio beacons, induction loops, accessible vending machines and entry gates, training staff and developing wayfinding applications adapted to different disabilities are just as important for successful accessibility.

 

Inaccessibility is not inevitable

The age of infrastructure is often mentioned to explain its inaccessibility. But the oldest subway systems are not equal in terms of accessibility. It appears that Paris comes bottom of the class with only 9 wheelchair accessible stations out of 303. Older subway systems do much better: London (1863), Boston (1897) or even Athens (1869). Other subway systems inaugurated before 1930 also perform well in terms of accessibility: Berlin (1902), Madrid (1919), Barcelona (1924) and Tokyo (1927). 

Although New York City subway system shows much better performance than the Paris metro, it remains among the lowest percentages of any major transit system in the world. Only 119 of 472 (25%) of all of the subway system’s stations are fully accessible to wheelchair users. In comparison, Boston’s MBTA subway and the Chicago “L”, which are as old or older, have more accessible subway stations. However, 70 more New York City subway stations should be accessible by 2024. This would allow one of every two to four stations on every line to be accessible, so that all non-accessible stops would be a maximum of two stops from an accessible station.

Most of the stations were built before wheelchair access was a requirement under the Americans with Disabilities Act (ADA) of 1990. Since then, elevators have been constructed in new stations and stations that required little modification to meet ADA standards have been upgraded. In addition, the Metropolitan Transportation Authority (MTA) selected 100 “key stations” to be conformed to ADA requirements when they are being renovated.

According to the MTA’s definition, a fully accessible station must have the following facilities:

⊗ Elevators or ramps,

⊗ Handrails on ramps and stairs,

⊗ Large-print and tactile-braille signs,

⊗ Audio and visual information systems,

⊗ Accessible station booth windows,

⊗ Accessible MetroCard Vending Machines,

⊗ Accessible service entry gates,

⊗ Platform-edge warning strips,

⊗ Platform gap modifications or bridge plates to reduce or eliminate the gap between trains and platforms,

⊗ Telephones at an accessible height with volume control,

⊗ Accessible restrooms at stations with restrooms.

The MTA also provides training to its employees to better assist riders with disabilities. On the other hand, training is delivered to riders with disabilities themselves, their families, and mobility specialists.

 

Original initiatives to include all disabilities

With a few exceptions such as Marseille, Rome or Beijing, subways built after 1970 are generally wheelchair accessible. In most stations, there are elevators, access ramps, widened doors and seats reserved for people with reduced mobility. Obstacles persist to board the trains. Human assistance may be necessary.

Other initiatives are emerging to facilitate travel, orientation and communication for other travelers with disabilities, whether visual, hearing, intellectual, psychological or cognitive. Far from being still generalized, they are nevertheless very interesting sources of inspiration for transit operators.

Adapted materials to plan a route according to one’s disability

Even more than for the general population, planning their itinerary is a crucial step for people with disabilities. Identifying their route and any difficulties, knowing the operating status of access facilities, all this requires appropriate tools. The first step is of course to make all digital media accessible, websites and mobile applications.

Digital Accessibility: Why? For Whom? How?

But paper based materials are not to be neglected. Thus, the London tube provides a collection of maps adapted to different disability situations: large print, tactile, audio, step-free maps and even tunnel maps for claustrophobic people.

In Paris and Toulouse, educational materials have been developed in the form of card games and other fun devices for people with intellectual disabilities to familiarize themselves with the network.

Public Transport: Accessibility Solutions, Also for the Intellectual Disability 

Audio beacons to locate entrances

Audio beacons allow blind or visually impaired people to locate entrances to subway stations thanks to the source of the sound. They are triggered a few meters away using a remote control or a smartphone application. The elevators of the Rennes metro in France have been equipped with audio beacons since it was built in 2002. Today, audio beacons can be found in Paris, Lyon, Prague, Helsinki and perhaps other cities as well.

Tactile guide paths to mark the routes

Guidance or directional tactile paving allows visually impaired people and anyone with orientation difficulties to get from one point to another without deviating. They are found on many subway systems such as Brussels, Berlin, Madrid, Barcelona, ​​Santiago de Chile or Tokyo. To provide effective guidance, these should preferably be coupled with audio signage or a smartphone wayfinding application.

Indoor guidance applications for smartphones

Despite the lack of a GPS signal inside subway stations, wayfinding applications adapted to different disabilities are gradually spreading. They make it possible to calculate a route in a closed area adapted to the various mobility limitations of the users. The Evelity solution is already installed in the Marseille metro.

The Smartphone: a Revolution for the Blind and Visually Impaired!

Vending machines adapted to all disabilities

Lowering vending machines so that they can be used by people in wheelchairs or short stature has become the rule on many subway networks. However, these machines often remain inaccessible to blind or visually impaired people, to people who are illiterate or do not speak the language of the country, or even to those with an intellectual disability. Thus, interfaces should be designed with all of these restrictions in mind. Text to speech is an option to be implemented, as in Paris or Barcelona.

Pictures, symbols and pictograms

In order to help people who are illiterate or have an intellectual disability to find their way around, some operators have designed signage which associates a distinct image with each station name. 

This work has already been carried out on the subway networks in Mexico City, Fukuoka in Japan, Recife in Brazil, and Toulouse in France.

Braille signs

International standards for elevators require button marking in Braille and prismatic-numbers, which is very useful for visually impaired people to select their floor. The information in Braille sometimes available on the platforms, as in Washington DC, Chicago or Santiago de Chile, would on the other hand have every interest in being replaced by audio information, much more universal. Indeed, Braille has three major drawbacks:

1. It is difficult to locate for a person who cannot see or has low vision;

2. Serious problems with cleanliness, when touching it, can risk spreading bacteria or viruses such as COVID-19;

3. The proportion of people able to read Braille remains very low.

Audio information addresses all people with visual impairments, but also intellectual or understanding difficulties.

Tactile maps

Tactile maps for the visually impaired can be found on some subway networks such as Paris, Brussels, New York City and Tokyo. For the same reasons as Braille information, these are not very appropriate. On the other hand, tactile maps on paper can be made available to users so that they can consult them in the comfort of their home or the premises of an association. These will allow them to better understand their environment and therefore to find their way more easily.

Staff training to provide adequate assistance

Despite the accessibility improvements, certain situations continue to require human assistance, for example in case of equipment failure or network disruption. This assistance is widely present in London, Paris, Brussels, New York City, or Saint Petersburg. And in order to be able to provide effective assistance, the staff concerned are specifically trained to support people with disabilities.

The French study from the department’s accessibility branch on subway ACCESSIBILITY IN MAJOR WORLDWIDE cities shows us that accessibility has generally improved a lot for people in wheelchairs but is still struggling to become widespread for other disabilities. In addition, access to information on available facilities and suitable route planners is sorely lacking. Hence the interest in surfing open data to develop digital solutions that meet everyone’s specific needs!

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The entrance of a subway station in Paris

The British daily The Guardian published in 2017 the ranking of 7 major subway systems in the world according to their accessibility level. Paris took last place behind Washington DC, Los Angeles, Tokyo, New York City, Barcelona and London.

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Lise Wagner

Lise Wagner

Accessibility Expert

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5 Must-Have Apps for Deaf and Hard of Hearing People in 2020  Technological breakthroughs can do miracles. For the 466 million people worldwide having disabling hearing loss (WHO), smartphones have become an essential tool to facilitate social interaction due to...

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powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Creating an Accessible and Barrier-Free Society through Inclusive Design: a Constant Renewal

Creating an Accessible and Barrier-Free Society through Inclusive Design: a Constant Renewal

Creating an Accessible and Barrier-Free Society through Inclusive Design: a Constant Renewal

 

Inclusive design has a major role in enhancing accessibility. Though both concepts don’t exactly encompass the same ideas, they are undeniably linked together because of their complementarity. Accessibility consists in removing the present obstacles whereas inclusive design consists in creating solutions that from the beginning are perfectly tailored to the needs of several profiles of people: a person with reduced mobility for whom it’ll be easier to use an elevator in a shopping mall or a person with a visual impairment who needs a contrasted signage in a subway station for their getting around in complete autonomy for example.

Therefore accessibility can be achieved through an inclusive design with a human-centered approach. Putting people first and focusing on their needs permits to respond adequately and to favor their inclusion in society.

What’s better than a society which caters to the needs of all its citizens? Inclusive design offers a wide range of possibilities for cities to help them create an accessible and barrier-free society in several areas whether it concerns the services they provide such as public transportation but also in their architecture with buildings and parks. In addition, culture happens to be one of the first fields to have considered inclusive design and is showing the way to others. 

The sky’s the limit as the following examples of accessibility achieved through inclusive design will demonstrate!

 

Inclusive design, universal design and accessibility: an inevitable triptych 

In order to perfectly comprehend what inclusive design embraces, let’s focus at first on its definition and those of universal design and accessibility since the three are often intertwined together.

⊗ Inclusive design: making a product or service easily accessible to several categories of users. It strongly focuses on the user experience to make sure the needs of the targeted categories are met and consequently acknowledges the diversity of the population. Meaning that for different groups of users, inclusive design explores different solutions. It also takes into account different cultures so that solutions can also apply to foreign tourists who don’t speak the language of the country they’re visiting. 

⊗ Universal design or Design for all: it consists in providing one solution to tailor the needs of everybody. Universal design thus focuses on the entire population rather than just a few groups of people to make accessible products. But usually, universal design only accomplishes to meet the needs of the majority so there are still a few people whose needs aren’t answered. 

⊗ Accessibility: removing obstacles and adapting solutions or equipment so that users with disabilities can have the same experience as any user such as screen readers for people with a visual impairment. Accessibility is all about accommodations. 

As you can see, there are slight differences to know concerning these concepts. However, when dealing with inclusive design, it’s obvious that it has to be linked with accessibility. One goes with the other. After all, they share a common goal even though their methods and solutions differ: enabling people with disabilities to be included in society and to enjoy the same services as anybody. 

Consequently, a simple thing like a wide building entrance constitutes a perfect combination of inclusive design and accessibility! It can prove to be extremely useful for wheelchair users and is the first step to make a place accessible for them. 

This type of equipment can be found in different places such as city halls, universities and colleges or even airports. For shopping malls for example, in addition to a wide entrance with automatic doors, you can find elevators, escalators and ramps so that people with reduced mobility can easily get around and do their shopping. Although elevators may seem to be the obvious choice for easy access for people with reduced mobility, stairs are still relevant since they can help the elderly exercise without them realizing it. Plus people with a visual impairment don’t have to worry about finding the right button on the elevator. They all can simply use accessible stairs equipped with continuous handrails and visual contrasting non-slip stair nosings: an easy equipment to implement!

Inclusive design and accessibility truly are complementary since they serve the same purpose. 

 

Inclusive design with a human-centered approach

People with disabilities are at the heart of inclusive design since it focuses on meeting their needs in the best possible way. Thinking of installing a wide building entrance for wheelchair users is just the beginning for architects and designers. To make a place accessible, it needs to be well thought out with the different profiles in mind. And for that, it means working closely with groups of people with disabilities.

Their participation and involvement is key to make sure architects, city planners, engineers create the perfect environment for their needs. Human-centered design, used in ISO standards, consists at first in researching what the problem is, analyzing the data and then in conceptualizing it in order to implement the appropriate solution. Various stages take place:

⊗ Observing the user groups;

⊗ Analyzing the research;

⊗ Communicating with the user groups on the issue;

⊗ Offering a solution or a prototype;

⊗ Feedback from the groups;

⊗ Fixing the potential problems of the solution raised by the user groups until it’s perfected. Thus, there can be several back-and-forths between the groups and the designers.

Throughout this whole process of analyzing the issue of user groups, empathy remains key. After all, architects, city planners and engineers design for humans. They need to put themselves in the shoes of those who are usually unseen and unheard: people with disabilities. 

The Institute of Human Centered Design (IHCD) in Boston focuses on both inclusive and universal design in order to foster projects that meet the needs of a wide range of people comprising the elderly who may have difficulties to get around or to use their hands due to arthritis, people with learning and attention disabilities, people on the autistic spectrum or any profile of disabilities. Indeed, the IHCD provides their expertise in accessibility from the start of a design project (cities, parks, public transit systems) to ensure all categories of people can have access to a barrier-free society applying a philosophy where people are listened to and valued. People with disabilities as other types of profiles can thus regain some self-esteem. They properly feel they’re part of society. 

Moreover, what’s useful for one group can also be for another one. For example, using simple and clear pictograms to give basic information such as the location of the elevators or the bathroom to people with a cognitive impairment is also efficient for the elderly or children. After all, the goal is to convene universal information through a signage system. 

The Queen Elizabeth Olympic Park in East London represents a huge success in terms of inclusive design with a human-centered approach. Created specially for the Olympic and Paralympic Games of 2012, it had the ambition to be home to “the most accessible Games ever” by the London Legacy Development Corporation (LLDC). It definitely was the case at the time and today it’s still being put to use to welcome the general public. The LLDC issued last year its updated inclusive design standards describing the implementations that took place within the Park, its venues and its surrounding areas. From accessible toilets for wheelchair users to guide paths for the orientation of people with a visual impairment, shared spaces that are easy to navigate and comfort zones for pedestrians but also facilities for assistance dogs, the Park provides a safe and attractive place for a wide range of people of all ages. A sense of community and belonging is thus reinforced. Let’s just hope that the Park inspires others to implement the same inclusive design standards!

On a larger scale, London keeps considering inclusive design as the city is planning to make the Square Mile, the financial district, an accessible environment for its citizens with disabilities and its elderly. London is set on removing all the barriers to create an inclusive society! As we’ve previously explained in our article Disability as an Innovation Driver for the Smart City, accessibility and inclusion represent a challenge to face for all cities that want to be able to claim they’re Smart Cities.  

Innovating while focusing on a human-centered approach can result in surprising creations. The whole world has had to adapt to the ongoing pandemic and wearing masks happens to be essential for all of us to protect ourselves and others. However, this has isolated a lot of people including deaf and hard of hearing people who have been struggling to communicate with others. Seeing that their conversation partner has to wear a mask to cover their face, deaf or hard of hearing people can’t read on their lips anymore or see their facial expressions to help them understand them and the situation. Thankfully, companies or just regular citizens stood up to make transparent masks. A simple inclusive solution that enables deaf people to lip-read and communicate!

Another example of innovation that meets the needs of groups of people is the creation of sensory rooms: a dedicated space for people with cognitive disabilities, autism or even dementia. They can find there a quiet and safe environment away from any potential stressful situations. Once again, the city of London is a fine example of inclusion with the sensory room at the Heathrow airport. Researchers established a guideline showing the therapeutic benefits of a sensory room on patients with dementia with the use of gentle stimulation through senses. Sensory rooms can also provide a sound-protected environment for people on the autistic spectrum who can be sensitive to noise and need a calm place to relax. This happens to be the case at the one in the U.S. Bank Stadium in Minneapolis as previously seen in our article The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience. Designing a room with low lighting, different types of spaces to provide calm for people or even fun with the use of soft toys demands a perfect analysis of the categories of people that are to be welcomed there. 

Focusing on the needs of several groups of people is a huge part of inclusive design. It helps improve solutions to create a barrier-free environment for all whatever this environment may be, that’s the beauty of inclusive design!

 

Resolving the challenge of mobility: an inclusive society one foot at a time 

Mobility represents an important challenge to face for people with disabilities in their everyday lives. In our article How Do the Blind Safely Cross the Road?, we had already focused on the importance of the mobility of people with a visual impairment. 

Accessible Pedestrian Signals (APS) remain the best solution for them to safely cross the road. However, COVID-19 has highlighted their limitations: the use of the pushbutton in the United States and in other countries can endanger the lives of its blind citizens. Indeed, they need to touch the pushbutton to activate the APS and then cross the street but unfortunately it has been proven that the virus could also be found on surfaces making it difficult and unsafe for blind or visually impaired people to easily get around. Our article How Can Accessible Pedestrian Signals Become COVID-19 Responsive? had greatly focused on this issue and had introduced the connected device aBeacon as an adequate solution.  

This innovative APS can be activated on demand with a remote control or with a smartphone which means that the user doesn’t have to touch the pole. The device aBeacon, designed by Okeenea, can easily be installed on traffic lights to provide audible information creating a sound corridor to guide the user. A perfect example of inclusive design at the service of  groups of people! An inclusive society leaves no one behind! 

And French company Okeenea keeps innovating to make sure people with a visual impairment can locate a building or a subway entrance thanks to its audio beacons NAVIGUEO+ HIFI. When activated, their message enables people to find their way to the exact location of the point of interest. Same as aBeacon, these audio beacons also are on demand activated with a remote control or a smartphone so that the users have the same devices for two different solutions. Two well thought solutions focusing on the needs of their users to make their lives easier!

Of course, finding a building entrance is the first step but accessibility within is also important. We’ve seen earlier that buildings like shopping malls can have different types of equipment but usually, people with disabilities need to apprehend their trips beforehand and prepare them as best as they can so that to avoid any possible difficulties. What can be done to enable them to get around spontaneously and explore a new venue? There’s a simple yet original solution with Evelity: an indoor wayfinding app specifically designed for people with disabilities. More and more apps are created for people with physical disabilities, blind or visually impaired people or deaf or hard of hearing people…, to help them in their everyday lives. 

Evelity truly is an ingenious app that can help people with a visual impairment to find their bearings thanks to audio instructions with VoiceOver or TalkBack or people with a physical impairment with optimized routes. It’s up to the user to set up the app according to their profile. Evelity can guide users at any sorts of locations: shopping malls, universities and colleges, hospitals, transport networks such as subways and train stations, offices, museums and much more. 

In order to have a solution that was perfectly tailored to the needs of its different users, Evelity’s design team worked closely with test groups since its beginning according to the stages previously explained. It has always been one of the major principles of the team as service designer Marie-Charlotte Moret explained in her interview: Adopting a Design Approach to Put People at the Heart of New Mobility Services. Then empathy represents an important value when it comes to designing a solution for the mobility of people with disabilities. 

 

The undeniable commitment of the cultural world for the development of inclusive design

If there’s one field that has always questioned the issue of accessibility and the comfort of its visitors it’s the cultural world. How can blind or visually impaired visitors apprehend the paintings in a museum? Can visitors with wheelchairs have easy access to the galleries?

Tactile Studio, an agency specializing in inclusive design for the promotion of the arts to everyone, creates adapted and innovative solutions that both serve the aesthetics of the place and the needs of its visitors. World famous cultural institutions employ this agency to ensure all types of visitors can enjoy culture and arts such as the Orsay Museum in Paris that set up a tactile and multi-sensory exploration of L’Atelier du peintre, a painting by Gustave Courbet. Tactile Studio created a special design of the painting so that visitors with a visual impairment could touch the highlighted layers of the painting. They also had an audio description of the painting so that emotions could be convened through different canals and senses. A complete immersion to easily understand and appreciate an artwork!

Relief and tactile experience are not the only solutions put in place by the design agency. Indeed, technology can be used to help visitors exploit paintings or photographs. The Louvre Abu Dhabi Museum opted for a digital solution for its “Photographs: An Early Album Of The World 1842-1896” exhibition to explain the relevance of these photographs on both technical and cultural aspects. Tactile Studio created interactive animations, graphical interfaces and a narration for digital non-tactile supports. A fun way to approach art!

The Guggenheim in New York represents a very good example of accessibility through inclusive design since it addresses different profiles thanks to adapted solutions. Even its cylindrical building proves to be easily accessible: visitors start their trip at the top and gradually go down with its slightly tilted rotunda ramp to access the exhibitions. A simple way for visitors with wheelchairs to get around in the museum if they don’t want to use the elevators. 

However, the Guggenheim and its rotunda provide more solutions that meet the needs of different profiles:

 

Wheelchair visitorsComplimentary standard wheelchairs
Accessible seating places
Visitors with a visual impairmentVerbal descriptions by professionals 
Visitors with a hearing impairmentAmerican Sign Language (ASL) interpretation
Assistive-listening devices
Visitors with sensory processing disordersA social narrative guide to know what to expect during the visit
Quiet places

Thanks to inclusive design, access to culture is indeed possible and can take many forms. Visitors with disabilities benefit from endless innovations to share the same experience as any visitor. Therefore, a constant renewal is necessary to ensure everybody can enjoy culture. Research proves to be an essential part of inclusive design which is why Access Smithsonian, the Institute for Human Centered Design and MuseWeb collaborated to establish a guide on Inclusive Digital Interactives: Best Practices + Research

This guide is a must-read for anyone involved in inclusive design and its implementation in the cultural world. It provides detailed examples of case studies with a goal to constantly rethink and reconsider what is done at the present moment to foster innovation. 

As we can see, creating an accessible and barrier-free society through inclusive design can happen for many different fields. The challenges to raise only but increase the necessary constant renewal to think and rethink the solutions. Accessibility can be achieved thanks to innovative solutions! Together, let’s build an inclusive world! 

 

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Inclusive design and accessibility both share a common goal even though their methods and solutions differ: enabling people with disabilities to be included in society and to enjoy the same services as anybody.

writer

Carole Martinez

Content Manager junior

stay updated

Get the latest news about accessibility and the Smart City.

other articles for you

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5 must-have apps for deaf and hard of hearing people in 2020

5 must-have apps for deaf and hard of hearing people in 2020

5 Must-Have Apps for Deaf and Hard of Hearing People in 2020  Technological breakthroughs can do miracles. For the 466 million people worldwide having disabling hearing loss (WHO), smartphones have become an essential tool to facilitate social interaction due to...

NEVER miss the latest news about the Smart City.

Sign up now for our newsletter.

Unsubscribe in one click. The information collected is confidential and kept safe.

powered by okeenea

The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.