[INFOGRAPHIC] Smartphone Use and Activities by People with Disabilities

[INFOGRAPHIC] Smartphone Use and Activities by People with Disabilities

[INFOGRAPHIC]

Smartphone Use and Activities by People with Disabilities

 

“People with disabilities don’t use smartphones.”

Today smartphones can offer reliable and low-cost assistance solutions for people with disabilities. Apps, GPS, smartphone accessibility settings … most of these features have now become essential to overcome everyday obstacles but also to take advantage of these technological gems in the same way as the rest of the population.

It is often mistakenly believed that people with disabilities cannot use a smartphone. However, whether they have sensory, cognitive or motor disabilities, they do have access to mobile technology, but with some variation for specific activities.

Take a look for yourself!

Infographic Smartphone use and activities disabled people

The study was conducted between 2015 and 2016 by the Rehabilitation Engineering Research Center for Wireless Technologies Shepherd Center.

A total of 7,500 people with a typology of disability responded to the survey, which is distributed as follows:

Difficulty walking, standing, or climbing stairs: 42%

Hard of hearing: 31%

Deaf: 12%

Visually impaired: 13%

Blind: 6%

Difficulty using hands or fingers 25%

Difficulty concentrating, making decisions or remembering: 21%

Frequent worry, nervousness or anxiety: 23%

Difficulty using the arms: 20%

Difficulty speaking: 17%

 

5 key figures:

⊗ 84% of respondents say they use a smartphone on a daily basis

⊗ Reaching 91% when we include the use of tablets

⊗ People with disabilities use their smartphone’s GPS 30% more than the rest of the population

⊗ Which represents 72%

⊗ 70% of them use apps.

 

The study was carried out between 2015 and 2016 in the United States by the Rehabilitation Engineering Research Center for Wireless Technologies Shepherd Center: read the full survey.

 

Further information:

Wondering how the visually impaired use a smartphone? This question comes up often and it is normal! 

The smartphone should be synonymous with inaccessibility for the blind and visually impaired. And yet, it has become an indispensable companion for many of them.

 

Find out how: The smartphone, a revolution for the blind and visually impaired!

 

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91% of people with disabilities use a smartphone or a tablet on a daily basis.

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Zoe Gervais

Zoe Gervais

Content Manager

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on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Olympic Games Tokyo 2020: Accessibility Equipment Update

Olympic Games Tokyo 2020: Accessibility Equipment Update

Olympic Games Tokyo 2020: Accessibility Equipment Update

 

Because of COVID-19, many events had to be postponed in 2020, including the Summer Olympic Games in Tokyo. But everything is set for the Japanese capital to play host from July 23 to August 8, 2021. As for the 4,400 Paralympic athletes, their turn to shine will come from August 24 to September 5. Tokyo had already experienced the excitement related to such an event in 1964 and considerable work had been undertaken. For the 2020 Olympics, Tokyo prepared to welcome 500,000 tourists who were supposed to flock from all over the world to attend this unique event and among them several thousands of people with special needs. Unfortunately, the city is currently under restrictions due to a state of emergency. Meaning that because of an increase of COVID-19 cases, there can’t be any spectators at all to cheer for the athletes! We can only enjoy the Games from the comfort of our own homes.

The overall budget of the event was at first estimated at a minimum of $3.4 billion but because of the one-year delay it’s now up to $15.4 billion. An increase of 22%. The huge investment can also be explained by making the Olympic area and city infrastructures accessible to everyone since it was initially supposed to welcome spectators. Even if Tokyo has set up accessibility equipment specifically for the Summer Olympic Games, all citizens and tourists with disabilities will still benefit from some of it after the event is finished. Thus this represents a long-term investment to remove accessibility barriers!

What about the accessibility equipment for the Olympic Games? What is the national legislation in force related to accessibility? And what examples of application these laws have to date? We will see that the accessibility equipment the city put in place is a great showcase for inclusion but that efforts still need to be made. Nevertheless, Tokyo truly sets an example for the next cities who will host the Olympic Games and welcome visitors and athletes with disabilities.

Local accessibility regulations

The number of elderly people is constantly growing in Japan. The older the population, the more the need for accessibility increases. In response to this growing problem, the Ministry of Territory, Infrastructure and Tourism brought into force in 2008 the “barrier free” law in order to allow everyone to move independently in public spaces such as train stations, transit centers, airports, ports but also shopping malls and public buildings.

Read our article How to Guarantee a Seamless Mobility Chain to Users with Disabilities?

The accessibility of public spaces has resulted in numerous initiatives such as the installation of ramps, elevators, tactile floor markings, spaces reserved for wheelchair users and information in braille.

The election of Tokyo in 2013 as the host city for the Olympic Games accelerated the process of implementing this law and enabled as many people as possible to benefit from this sporting event. All accessible places are to be identifiable by a blue sticker during the 2020 Summer Olympic Games.

 

Olympic Games’ accessibility guidelines

In collaboration with relevant state organizations, the Tokyo government, municipal authorities and associations representing people with disabilities, the Tokyo 2020 Organizing Committee formulated accessibility guidelines for the Olympic Games, which were approved by the international paralympic committee.

Among the competition venues, 24 already exist, 10 will remain temporary and 8 have been built specially for the Games. The other places targeted by the accessibility guidelines include existing accommodation places and public transport as well as those created for the occasion.

Access and circulation equipment

These guidelines apply to all access and circulation equipment such as:

⊗ Access routes and movement areas which must be free of obstacles and a minimum of 5.9 feet wide.

⊗ The ramps if access to the same height from the ground is not possible (different inclinations depending on the sites are proposed in the guidelines).

⊗ Stairs whose steps must be of uniform height and depth, avoiding spiral staircases.

⊗ Ground surfaces which must not present any risk of tripping and offer reliable directional indicators which adapt to all users. In addition, exterior pathways must be equipped with tactile paths.

⊗ Reception desks, entrances and exits must be accessible to people with reduced mobility.

⊗ Doors must be designed so that they can be pushed by people in wheelchairs, pushing strollers, or carrying heavy objects.

⊗ Elevators and escalators which must be installed near passageways.

Equipment dedicated to spectators

Regarding equipment originally dedicated to spectators, the guidelines also make recommendations for:

⊗ Seated places: at least 0.50% of the total number of places must be accessible to people with reduced mobility. The same ratio is applicable to places dedicated to their companions.

⊗ The toilets and changing rooms must be designed to accommodate people with reduced mobility as well. A unisex toilet intended to accommodate a person in a wheelchair is compulsory for each toilet block.

For more details on the recommended technical specifications, please refer to the 2020 Olympics accessibility guidelines.

An example of application of the accessibility guidelines: the Tokyo Games Athletes’ Village

The Village concept is based on the principle of universal design. A place designed specifically for the occasion and 100% accessible to allow athletes to relax and concentrate.

The Village fully complies with the committee’s accessibility guidelines. Every detail has been thought out to accommodate Paralympic athletes in order to ensure their comfort for the competition.

For example, the Tokyo government has carried out a study to ensure that the configuration of the elevators meets the specific requirements of the Tokyo 2020 Games as well as long-term needs. Also, double rooms have been converted into single rooms so that athletes with disabilities can benefit from sufficient space.

With a maximum slope of 2.5 degrees, the Olympic Village site is geographically adapted to accommodate all visitors. The access to the seaside was designed with a slight slope. Also, the longest distance between the athletes’ entrance and the residences is 929 yards.

 

Transport: a futuristic shuttle to reduce obstacles

Another example of a practical accessibility application, this time related to transportation, is Toyota’s futuristic Accessible People Mover (APM) shuttle. As the global Olympic partner, the automaker has developed an electric vehicle for short distances. The 200 shuttles can transport athletes, staff and visitors with mobility difficulties to the various sites of the Tokyo 2020 Olympic Games. Using an integrated ramp, the vehicles designed specifically for the Games can transport two passengers and one person in a wheelchair at a time for the “last one mile”.

 

To conclude

If Japan remains an example in terms of accessibility in Asia, it still has a long way to go to match its European counterparts.

The President of the International Paralympic Committee Andrew Parsons remains particularly worried about the accessibility of hotel rooms in the city. Recently, hotels with 50 or more rooms were required to have only one accessible room. The law has recently been changed to bring this level to 1% of the total number of rooms per hotel. This reform is a positive legacy for the Paralympics but also afterward.

In general, Japan maintains protective towards its disabled citizens. Despite the new regulations and the overall improvement in the accessibility of public places, “you don’t see people with disabilities moving around, because there is a cultural barrier. They are expected to stay at home, ” said Andrew Parsons.

However, the organization of the Olympic Games remains a great opportunity to change mentalities and regulations. As a legacy of the 2008 Beijing Olympics, Beijing Airport now has a parking specially adapted for disabled people. The event also helped build wheelchair ramps in streets, malls and major cultural attractions.

Another highlight during the Beijing Olympics, the city installed accessible pedestrian signals at pedestrian crossings to assist people with visual limitation.

All these examples prove that accessibility equipment originally set up to host the Olympic Games can be profitable in the long-term. Indeed, they help improve the everyday lives of people with disabilities.

Like Beijing and the other host cities, let the positive pressure on Tokyo help the Japanese capital make the transition to a more accessible smart city.

Updated on July 27th, 2021

Take a look at our article on another sporting facility:

The Guidelines for Stadium Accessibility: Offering People with Disabilities a Good Experience 

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The election of Tokyo in 2013 as the host city for the Olympic Games accelerated the process of implementing the “barrier free” law and enabled as many people as possible to benefit from this sporting event.

writer

Zoe Gervais

Zoe Gervais

Content Manager

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7 Tips to Welcome a Person with Disabilities

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7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Have You Ever Heard About Visible Light Positioning? Tomas Escuin’s from i2CAT Offers His Insights

Have You Ever Heard About Visible Light Positioning? Tomas Escuin’s from i2CAT Offers His Insights

Have You Ever Heard About Visible Light Positioning? Tomas Escuin’s from i2CAT Offers His Insights

 

During our visit at the 9th edition of Smart City Expo in Barcelona we had the chance to discover a wide range of innovations which include a heavy emphasis on inclusion and accessibility. Among them, an encounter with Tomas Escuin and the innovation carried by his research center based in Catalonia i2CAT: Visible Light Positioning.

What is Visible Light Positioning? And how can it benefit the lives of disabled people?

Inclusive City Maker gives voice to Tomas Escuin in charge of the project development at local and international level.

Can you please introduce yourself and i2CAT?

I am Tomas Escuin, an industrial engineer with financial education and experience in technology transfer. 

The i2CAT Foundation is a non-profit research and innovation center that promotes mission-driven R&D activities on advanced Internet architectures, applications and services. More than 15 years of international research define our expertise in the fields of 5G, IoT, VR and Immersive Technologies, Cybersecurity, Blockchain, Open Big Data and AI. The center partners with companies, public administration, universities and end-users to leverage this knowledge in order to meet real society and business challenges.

 

“Fostering collaboration for an Internet based on intelligent systems and smart technologies.”

 

i2CAT promotes the technology transfer of the innovations and intellectual property outcome of research projects through:

⊗ Fostering strategic alliances to create innovative market-oriented technologies and solutions addressed to the different verticals.

⊗ Coordinating the design and deployment of trials for technological and functional validation purposes with local partners, public administration and users.

⊗ Setting up IPR exploitation agreements, creating mixed R&D teams with companies and boosting and supporting the creation of start-ups.

 

More information about i2CAT, key figures and the Annual Report here.

 

How does Visible Light Positioning work?

Visible light positioning works as the image below shows:

 visible light positioning

 

Ceiling lights emit different codes (blinking patterns) that can be read by the camera of a conventional smartphone, which is, in effect, taking pictures constantly. Thanks to the camera configuration that our app provides, the smartphone “sees” the light fixtures as barcodes that are translated as positions. Knowing the position of the different lights detected, the phone can calculate a specific position.

To make the lights blink, we have created a modulator that can be configured to switch on and off the lights by following the loaded code.

 

How does Visible Light Positioning can benefit disabled people in their day-to-day lives?

Our technology allows a high-accuracy and low-cost positioning system for indoor environments, so it can be used in a very wide range of cases. 

For disabled people, our approach would be to use the position of the individual in order to offer the user information about his/her immediate environment.

One case was the supermarket that you experienced at SCEWC. What we did was recreate a supermarket setting with products on shelves and ceiling lights. When pointing at products with the smartphone camera facing upwards, an audible message could be heard stating the nature of the product. 

In this context, Visible Light Positioning allows blind people to know which products are in front of them, but also allows people with motor disabilities who can not reach the products to read their labels.

But, this technology can have many more uses. For instance, we could deploy our system in subway/train stations, airports, state buildings or public venues as a way to guide people with visual impairments or to facilitate other information when pointing their phones at something (doors, signs, etc.).

 

Do all smartphones have light-sensing capabilities?

 

Yes and no… The only thing we do is take pictures constantly, but our App needs to “talk” with the camera of the phone to explain how to take those pictures in terms of exposure, shutter speed, contrast, etc… The issue is that not all phones have the required level of possibilities to deploy this camera configuration, but most do. We haven’t developed the app for iOS yet.

 

Is i2CAT working on other projects that could directly influence the lives of disabled people in the future?

 

Although we are not specifically targeting disabled people, we do our best to apply our research to society in general so that technology can benefit every citizen.

Vincles BCN is an example. It’s not intended for disabled people but for elders. Vincles BCN is a social innovation project that aims to strengthen the social ties of older people living in Barcelona who feel alone and to improve their well-being through new technologies. Its main objective is to break with the social isolation of the elderly through the establishment of a network of public support and of its personal environment, which includes family, friends, social workers and volunteers through the use of a tablet.

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In this context, Visible Light Positioning allows blind people to know which products are in front of them, but also allows people with motor disabilities who can not reach the products to read their labels.

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Zoe Gervais

Zoe Gervais

Content Manager

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7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Adopting a Design Approach to Put People at the Heart of New Mobility Services – Interview with Marie-Charlotte Moret

Adopting a Design Approach to Put People at the Heart of New Mobility Services – Interview with Marie-Charlotte Moret

Adopting a Design Approach to Put People at the Heart of New Mobility Services – Interview with Marie-Charlotte Moret

 

Marie-Charlotte Moret is a service designer. “Designer ah?! She creates beautiful objects then!”. No, not only. Her job is to analyze actual practices to bring out new solutions that improve everyday life, with services that are useful, usable and “desirable” (beautiful), essential conditions for their development and sustainability. This is why this approach is central to create new mobilities in the urban environment of the 21st century. Explanation!

 

Putting people back at the heart of urban mobility is a growing concern for city designers and local public transport authorities. Can you explain how service design meets this challenge?

 

The designer’s approach is indeed centered on humans. The methodology we apply is the analysis of what already exists, the audit of the environment, the behavior of the users and the constraints encountered. It is only after each step is complete that we start the creation process in order to answer the problems previously observed by choosing the product that best suits the needs. The next step is to check how the solution is used and what are its potential misuses.

I also apply the methodology of design thinking, which includes the users from the beginning of the reflection. Contrary to common assumptions, it is not just about filling a wall with post-it. The method involves observations in the field, interviews, explanations… We begin by empathizing with the user. What are his needs that are not covered? What are its constraints? Why would he use one solution over another? This approach is very useful for creating products as well as services.

 

You have worked on solutions to improve the mobility of people with disabilities. What have you learnt from this experience?

 

At University, I wrote an essay on: “How to improve the lives of elderly people in retirement homes”. When I arrived at Okeenea Digital in 2018, I discovered new users: people with disabilities in their urban mobility. However, the methodology remains the same. Putting the user in the center should be the start of any new project. Understand the needs, the problems, the daily life… to improve the overall experience.

Last year, we responded to SNCF’s Open Beacon tender (the French National Railway Company) by offering a mobility assistant at train stations. I then undertook observation sessions in the field, met users with all types of mobility problems. Currently, there is a human assistance service available for all travelers with disabilities or reduced mobility called Access Plus service. But this service is completely saturated and is very expensive for the SNCF. On the other hand, it is quite restrictive for users who must anticipate their trip at least 48 hours in advance and arrive well before the departure of their train. The organization is very rigid and does not allow a partial support on a single part of the trip, for example for a person who knows by heart his station of departure but only needs help for his correspondence or upon arrival. 

We then imagined an mobile application combining wayfinding technologies and human help in case of temporary difficulties. Working on a project such as this one of course involves understanding the needs of the end users, but more generally of all stakeholders including station staff. During this project, I also exchanged a lot with reception agents, security agents and staff of the Access Plus service. 

In short, to be a good designer, you have to think wide, not stay in a bubble. You must consider the experience as a whole. If you design a guiding solution, you must think about how the user will prepare his itinerary from home, the actual wayfinding solution, but also what happens after.

 

By working alongside with people with disabilities, did you discover difficulties, obstacles that you did not suspect?

 

When I led interviews and observations for the development of this wayfinding application in the metro of Marseille in France, I suddenly realized the diversity of uses among visually impaired people. Depending on how old was the person when the disability occurred, the mobility aid used (white cane, guide dog or nothing), residual visual abilities, the mastery of technological tools…, mobility approaches are very different.

But the accessibility of the environment is definitely decisive! I was recently very shocked watching a documentary of the journey of a person in a wheelchair. An elevator failure is enough for a 20-minute trip in theory to actually last more than an hour and a half. If the person is not aware of the failure, he must go back to the subway to continue his journey and turn around at another station. But in the absence of information on accessible stations, he must sometimes test them all before finding the right one. Hell! All these efforts to, sometimes, not even reach his destination.

Another example that also concerns mobility is free-floating scooters. When I see the number of abandoned scooters in the middle of the sidewalks and pedestrian crossings, I can not help but think of the visually impaired or wheelchair users. In this case, we see that the use has not been thought through. We thought about the need for quick mobility over short distances, the ergonomics of the application to unlock the system, in short, only the needs of end users. But at no time, we thought about the consequences of the commissioning of these vehicles on other users of the public space.

 

We clearly see that players are at the heart of the mobility and urban development policy. Do you have any advice for the stakeholders to achieve this?

 

Public authorities are in charge of the mobility and urban development policy. From what I know, although I may be wrong, there is no designer position in these instances. However it is up to decision-makers to choose the service providers who will execute the work or design solutions for the mobility of their citizens. They have every interest in favoring companies that have this approach, who practice innovation through the understanding of the needs. Even though it may cost a little more, the savings made afterwards and the service rendered really worth it. There is a tendency to focus too much on the possibilities of new technologies. But technology is useless if it does not answer a real need. And of course, innovation must fit into the economical context to have a chance to grow and live on. Usage, technology and economy thus form an inseparable triptych.

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 When I see the number of abandoned scooters in the middle of the sidewalks (…) I can not help but think of the visually impaired or wheelchair users. In this case, we see that the use has not been thought through. We thought (…) only about the needs of end users. But at no time, we thought about the consequences of the commissioning of these vehicles on other users of the public space.

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Lise Wagner

Lise Wagner

Accessibility Expert

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Public Transport Information Accessibility: 5 Solutions for Deaf and Hard of Hearing Users

Public Transport Information Accessibility: 5 Solutions for Deaf and Hard of Hearing Users

Public Transport Information Accessibility: 5 Solutions for Deaf and Hard of Hearing Users

 

“Due to an accident on the track, the metro will be stopped for a few moments, thank you for your understanding”, “Line 21 is diverted due to road work, exceptionally the bus will not stop at the next three stations”.

All these audio messages familiar to our ears and broadcast in our stations and in our public transports are essential to ensure comfort and safety of travelers especially in case of emergency or disruption. But public transport information must be accessible to all types of audiences for whom it is intended. The audio format, if it has the advantage of being direct, excludes all users with a hearing loss, ie 466 million people worldwide (source: who.int).

So how to ensure quality information for hearing impaired users when using transportation? Let’s focus on regulations, needs and existing solutions for deaf and hard of hearing public transport users.

Regulation and accessibility of passenger information

In the United States equal access to information of transportation is ensured with the Americans with Disability Act. Under Title II, agencies which operate at a local or state level are required to provide equal access to all services offered by the organization including public transportation. A public entity must ensure that its communications with deaf citizens are as effective as communications with others.

In Canada, The Guide to Accessibility for Intercity Bus Services states that  “Public announcements should be provided in both audio and visual formats, if possible, in all passenger service areas inside terminals.

In the United States and in accordance with the ADA, the National Association of Deaf (NAD) continues to advocate that all transportation systems (airline, train, bus, subway, etc.) make all audible information accessible by providing the same information in a visual format.

Different laws, for different services exists in different countries. The transportation network managers are responsible for their application at local and state level.

Understand the difficulties and needs of deaf people in public transport

In this regulatory context, where the rights of the disabled public are addressed, people who are deaf or hard of hearing still face accessibility problems, particularly when broadcasting audio messages in the event of an emergency or disruption.

This is compounded by other challenges such as trip planning, ticket purchase, orientation and interaction with travelers and staff.

If the deaf population is very heterogeneous, the perception of the surrounding world remains similar from one person to another. From the reduction to the renunciation of any form of mobility, we find mainly the following inconveniences:

  • difficulties in perceiving sound information
  • annoyance due to noise in degraded sound environments
  • loss of balance, fatigue, headaches, tinnitus etc.

When traveling, people with hearing loss need written support that is broadcast simultaneously with the spoken message, to ensure the same level of information and therefore security and service as the rest of the population. Also, to ensure their comfort, priority seating and a quiet environment should be provided wherever possible.

5 solutions to compensate for audio information in transport

The written format remains the most popular format for people who are deaf or hard of hearing, although it does not take into account the needs of people with reading difficulties due to a disability or a lack of knowledge of the language.

A study conducted by UNIVACCESS in 2018 identified universal solutions for public transport for people with disabilities, particularly for people who are deaf or hard of hearing. Here are the 5 most frequently identified solutions.

#1. SMS alert

Among the solutions listed are universal solutions such as the SMS alert in case of disruption. This initiative, set up in cities such as Grenoble, Auckland, Geneva and King County, among others, allows users to follow the status of their mode of transport in real time or to receive specific notifications to a route, especially during disruptions.

#2. The light beep

Many cities around the world like Lisbon, Lyon or Singapore have equipped their metro and tramway doors with a flashing light inside and outside. The light accompanies the beep to prevent any crossing of the doors when they close.

#3. Information screens

Information screens are sprouting around the world, like in Manchester or Barcelona. Located on platforms, stations and inside vehicles and wagons, they provide users with useful and reliable written information. Most screens on board inform on the next stop. Some go as far as announcing the places of interest and the shops nearby.

#4. Training of agents in sign language

Some cities like Toulouse have introduce their agents to sign language. Although it is only practiced by a handful of deaf people in the world, its use in stations is a real asset for the users concerned.

#5. Traveler information applications

Different transportation operators thought the world have developed their proper mobile application warning of possible delays, train changes, platform numbers and even on board announcements.

The City of Barcelona for example provides users with an application calculating in real time the number of minutes remaining before the arrival of the next bus. The city of London offers a similar service thanks to a route calculator with simple and adapted choices.

MaaS: an all-in-one tool for tomorrow’s accessibility

What is MaaS? This article tells you everything you need to know!

MaaS-type applications such as Moovit and CityMapper will soon offer an all-in-one solution to promote the mobility of all public and private transport users. From travel planning, to ticket purchase, guidance assistance and real-time information dissemination, MaaS is emerging as the ideal innovation for people with hearing loss.

In conclusion

The dissemination of the right information at the right time is an asset for transport services. For people who do not hear or hear little, lighting, human and technological solutions (screens, SMS and mobile applications) have been tried and tested in many cities around the world. Knowing that after 50 years, one in three has hearing difficulties, compensating for audio information remains a major challenge for transport operators.

All these amenities are universal solutions that can serve the greatest number, disabled or not. Investing in the accessibility of deaf and hard of hearing people, is indeed a guarantee to the access of your network to the greatest number.

You want to make your public transports accessible to disabled people? Check out our article: Making Public Transport Information Accessible to Disabled People

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When traveling, people with hearing loss need written support that is broadcast simultaneously with the spoken message, to ensure the same level of information and therefore security and service as the rest of the population.

writer

Zoe Gervais

Zoe Gervais

Content Manager

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7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities

7 Tips to Welcome a Person with Disabilities  Who hasn’t been uncomfortable dealing with a person with disabilities? We’ve all been afraid to drop a clanger, to be clumsy and to behave badly. It’s normal to feel disconcerted in a new situation when we don’t...

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The French leading company

on the accessibility market.

For more than 25 years, we have been developing architectural access solutions for buildings and streets. Everyday, we rethink today’s cities to transform them in smart cities accessible to everyone.

By creating solutions ever more tailored to the needs of people with disabilities, we push the limits, constantly improve the urban life and make the cities more enjoyable for the growing majority.

Mobility Apps for Blind People or how Technology Can Replace Special Assistance at the Airport

Mobility Apps for Blind People or how Technology Can Replace Special Assistance at the Airport

Mobility Apps for Blind People or How Technology Can Replace Special Assistance at the Airport?

 

Summer is here and holidays are coming up. Millions of us crowd to airports to fly to more or less distant destinations. And among us, people who are blind or visually impaired too! How do they get to their departure terminal, find their way in these disproportionate spaces, reach their check-in counter and then the boarding gate? In addition to passenger assistance services, technologies offer more and more possibilities to move independently and to enjoy the services of an airport in the same way as any other air passenger. Provided we take into account the specific needs of each and this is what we will discuss in more detail in this article.

Airport Assistance for Travelers with Disabilities or Reduced Mobility

When blind or visually impaired people make the decision to travel alone by plane, they may use airport assistance. They simply indicate their need of guided assistance during their flight reservation or by contacting the service directly at least 48 hours in advance.

With the regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, the European Union transferred responsibility for passenger assistance to airports. In some countries such as the United States, however, it remains the responsibility of the airlines, which results in very disparate service levels.

Special assistance staff can help people with disabilities from the check-in counter on to the aircraft, as well as on arrival. Travelers who are blind or visually impaired are then accompanied to go through security and to the departure gate.

Reaching the Airport Assistance Point: A Major Difficulty for a Blind Person

Although special assistance starts at the check-in desk, how do you get there if you have low or no vision? Traveling to and from the transit point or the drop-off can be long and fraught.

One solution is to install call stations near these stopping points so that travelers with disabilities or reduced mobility can report their presence to the special assistance staff. This is what the European regulation advocates. But again, how do you find these call points when you cannot see? To be easily localizable, the call stations must:

⊗ Be visually contrasted with their environment

⊗ Be identifiable by an remote activated audio beacon

⊗ Be marked with a tactile path.

It will also be necessary to ensure the simplicity and usability: call button clearly visible and handy, sound return to confirm the consideration of the call, audio quality for communication.

Indoor Navigation Apps for Blind and Visually Impaired People

Checking in your luggage, passing through the security check, going to the departure gate and then on to the aircraft, the human assistance makes it possible to accomplish all this route easily and without stress. But blind and visually impaired people aspire to enjoy the same services as other travelers: going to restrooms, eating, shopping … This is even more important when the succession of flights requires them a long wait. In addition, the use of airport assistance requires anticipation that is not always possible (last-minute travel offers, unplanned business trips, family emergencies, etc.). That’s why being able to navigate independently in an airport with a visual impairment is a key issue.

Many international airports, such as Paris, Copenhagen or Houston, offer smartphone-based indoor navigation applications to guide travelers through their premises. These applications are generally based on Bluetooth low-energy beacons spread around the building, these same beacons that can transmit contextualized information.

But unlike what exists today, to guide the visually impaired, these applications must take into account their specific needs.

The user interface:

The application must be fully compatible with screen readers (VoiceOver for iOS and TalkBack for Android) and the zoom and comfort options on smartphones. All buttons, lists and other navigation items must be carefully labeled with explicit text.

Different input methods must be available: classic input, voice dictation or braille input on the screen.

Directions:

Visually impaired people generally do not have the ability to refer to a map or visual signage. The directions must therefore be indicated according to the position of the user, using either the clock face or provided in degrees.

Specific landmarks:

People who are blind or visually impaired rely on different landmarks from other travelers. These are essentially tactile or sound cues. Thus, the descriptions of routes provided by the application must mention these elements in a precise manner: tactile guide paths, warning indicators, audio beacons… These physical elements also make it possible to confirm one’s position and be reassured about the good course of the itinerary.

Wayfinding accuracy:

Although it is possible for sighted people to rectify the inaccuracy of navigation by glancing at the signage and their environment, this is much more complicated for people with low or no vision. Location accuracy is therefore an important factor in guiding a route and reaching the desired destination. But it is not the only one! Current technologies are not accurate within one meter. In order to fulfill the mobility objectives of end users, to ensure precise guidance and to lead them to their destination, other criteria intervene, in particular the accuracy of the instructions issued. Is the staircase ascending or descending? How many steps? Right or turning? Is there a door? A manual or automatic opening?

The involvement of end users in the project

Finally, the application must be customizable because the needs and user preferences vary from one person to another depending on their remaining visual abilities, their experience and their abilities. Any wayfinding application project should be the subject of a consultation of end users to identify their needs, but also of in situ experiments during development to validate the proper functioning of the system.

Today, the expertise acquired by professionals specialized in mobility of people with disabilities and the maturity of technologies make it possible to consider effective solutions for guiding people with visual impairments. This is the opportunity to offer them equal access to all services and freedom of choice in their daily lives, to allow them full participation in economic and social life.

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Special assistance starts at the check-in desk. How do you get there if you have low or no vision? Traveling to and from the transit point or the drop-off can be long and fraught.

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Lise Wagner

Lise Wagner

Accessibility Expert

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